EFFECTIVE TELEPHONING DVD - COMFORT, J.;UTLEY, D.

A video-based series aimed at improving communicative skills in specific areas. Effective Telephoning builds learners' confidence in making and receiving calls in English. The ten free-standing units focus on a range of skills such as preparing and structuring a call, dealing with messages and answerphones, and responding to situations in the most appropriate way. The calls take place between an American and a British company, presenting learners with a variety of language models and business styles. How can it be used? As the basis of a short, intensive specialist course. As a component of a longer, more general Business English training programme. For classroom teaching, but also for self-study. Who is it for? Work-experienced learners from a variety of professional fields. Pre-work experience students. Key features Each course looks at a common business function - presentations, meetings, telephoning, socializing and negotiating - and takes learners through a stage-by-stage analysis of the skills and language they need to perform these functions effectively in English. The 30-minute video is the central component of each course. The video illustrates both bad and good versions of the core activity for analysis and discussion. It also acts as the focus for further transfer activities and language work, which are contained in the Student's Book. Each unit is divided into three sections. The first section, Communication Skills identifies and practises the key communication skills of the course (e.g. telephoning). The Language Knowledge section focuses on useful language for performing these skills. The final Practice section gives students the opportunity to put both communication skills and language knowledge into practice in realistic tasks. Students are encouraged to draw on their own experience and use their own ideas whenever possible.